Delivery & Returns
Our standard Postage and Packing rate to mainland UK is £3.50. Postage & Packing to Highlands and Channel Islands is £4.95.
We will try to dispatch your order within 48 hours (Monday to Friday). If you have not received your parcel within 7 days, please contact us immediately.
We cannot be held responsible for parcels left that go missing.
If you have any queries please Contact Us.
Once your order has been despatched, for payment security reasons you will not be able to instruct the courier yourself to re-direct your package to another address.
RETURNS, EXCHANGES AND CANCELLATIONS
You may return your order within 14 days for a full refund including original postage. Return postage will be at your own expense and items must be unopened. When returning goods, please keep proof of return in the event the parcel goes missing in transit as More Than Skin Deep cannot accept responsibility for items lost or damaged in transit to us.
More Than Skin Deep reserves the right to refuse a refund or exchange if the goods are believed to have been damaged, or are not in their original condition. These Terms and Conditions do not affect your Statutory Rights.
In order to return items and obtain a refund, you should email us within 14 days to firstname.lastname@example.org.
LOST OR DAMAGED GOODS
Please inspect your order immediately on delivery and contact us within 48 hours if the goods you receive are damaged or incorrect so that we can immediately address the problem and notify our carrier if necessary.